If the flight you booked got cancelled, you are entitled to a full refund, in most cases.
- a. We request you to cancel your booking online first.
- b. Once you have done this, kindly inform us and please keep your Trip ID handy and don't forgot to mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.
- c. How long does it take to process a refund?
We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We've noticed that it takes about 14 working days for most refunds to hit their respective accounts.
- d. I booked my flights on HMA site but then cancelled them by directly contacting the airline. How do I claim my refund?
We strongly recommend that you let us know immediately after cancelling directly with the airline. Depending on your bank, the refund generally takes 4 to 15 days (from the day we find out about the cancellation) to get processed. In cases such as no-show or flight cancellation, the refund process can take more than three weeks too.
- e. How can I change the date of my flight booking?
Date Change is allowed on your booking with a extra charge (Airline Date Change Fee & HMA Service Charge) plus any fare or tax difference that may exist between your original fare and the fare of the flight that you want to change to. Please also note that date change may not be allowed on certain tickets. So kindly get in touch with us contact us
If you want to change your flight to a flight that is operated by another flight, then you have to cancel your existing booking and make a fresh booking.